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Zoho, Odoo, ERPNext, Dynamics 365 and custom ERP, delivered by one accountable team.
Go-live is the start, not the finish. We keep your ERP running, updated and improving, with support options that match how critical the system is to your business.
After launch, every ERP changes. New staff join, tax rules evolve, the business adds a branch or free-zone entity, and the platform itself releases updates. Without someone responsible for the system, small issues pile up until users lose trust in the data.
Our ERP support and maintenance service gives you a team that knows your configuration. When a report looks wrong, an integration stops syncing or month-end throws up an error, you have a clear way to raise it and people who can fix it.
Beyond fixing problems, we review how the system is used and suggest improvements, so the ERP grows with your business instead of slowly falling behind it.
Choose the level of coverage that suits your team.
A ticketing channel for users to report issues and ask how-to questions, with tracking from request to resolution.
Support arrangements with defined response priorities and coverage hours, agreed with you based on how critical each process is.
Planning, testing and applying platform upgrades, with custom features and integrations checked before changes reach live.
Periodic reviews of configuration, user access, data quality, failed jobs and integrations to catch problems early.
Improving slow reports, cleaning up unused workflows and adding small enhancements that make daily work easier.
We act as your outsourced ERP team, handling administration, user changes, minor configuration and vendor coordination.
Everyday issues that need someone who knows your system.
A simple process from first request to resolution.
If we did not implement your system, we start with a health check and document the configuration, customizations and integrations.
We agree coverage, priority levels, communication channels and how hours or tickets are tracked.
Users log issues through the agreed channel, and you can see status and history at any time.
We fix the issue, explain the cause where useful and note any training or process change that would prevent it recurring.
Periodic review meetings cover ticket trends, upcoming upgrades and improvement ideas.
Other pages that relate to ongoing ERP care.
Yes. We begin with a health check to understand the configuration, customizations and integrations, then agree a support plan. This avoids surprises when the first issue comes in.
We offer different support arrangements, from ad hoc requests to retained support with defined priority levels and coverage hours. The response targets are agreed with you based on how critical the ERP is to your operations.
We support Zoho, Odoo (Community and Enterprise), ERPNext, Microsoft Dynamics 365 Business Central and custom ERP systems. Support for very old versions may start with an upgrade assessment.
We review release notes, test the upgrade in a separate environment, check customizations and integrations, and then schedule the live upgrade at a quiet time. Users are told in advance about any visible changes.
Support means we respond when you raise an issue. Managed services means we take ongoing responsibility for administering the ERP, such as user changes, monitoring, small enhancements and vendor coordination, acting as your external ERP team.
Tell us how your business runs today and where it gets stuck. We'll recommend the right platform, outline the implementation approach and give you a realistic timeline, with no obligation.
Dubai, United Arab Emirates
