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Zoho, Odoo, ERPNext, Dynamics 365 and custom ERP, delivered by one accountable team.
An ERP system needs different help at different stages. Here is every service we provide, how each is delivered, and the support levels you can choose.
An ERP service provider in the UAE covers the whole system lifecycle: advice and platform selection, implementation, integration and customisation, data migration, training, and post-go-live support or managed services. UAE ERP Experts delivers these on Zoho, Odoo, ERPNext, Microsoft Dynamics 365 and custom ERP from Dubai, so knowledge is not lost when a company would otherwise switch suppliers between project stages.
An ERP system lives for many years, and the help it needs changes. Before purchase you need impartial advice. During the project you need configuration, integration and migration. After go-live you need training, support, upgrades and steady improvement. Many UAE companies end up with a different supplier at each stage, and lose knowledge every time they switch.
As an ERP service provider in the UAE, we cover the full lifecycle on Zoho, Odoo, ERPNext, Microsoft Dynamics 365 and custom ERP. This page sets out the catalogue of services, how each one is delivered, and the service levels we offer once you are live, in plain terms rather than contract language.
If you already know which service you need, the dedicated pages on implementation, support and managed services explain each in detail.
Fragmented services cause most post go-live frustration. These are the patterns we hear from new clients.
The firm that implemented the system has moved on, and the support provider has to rediscover why things were configured as they were.
Requests sit in an inbox with no priority or response target. A payroll problem gets the same treatment as a report formatting question.
Adding a field or a report triggers a new quotation and weeks of waiting because there is no ongoing agreement.
Nobody owns version upgrades, so the system falls behind and customizations become harder to move.
A bank feed or store sync fails quietly, and the problem is found weeks later during reconciliation.
Grouped by stage. Each can be bought on its own or combined into a longer engagement.
Requirements workshops, platform recommendations, cost estimates and health checks of existing systems.
Configuration of finance, inventory, sales, purchasing, HR and projects, with testing and go-live support.
Connections to banks, e-commerce, POS and logistics, plus custom modules, reports and document layouts.
Moving masters, open documents and balances from Tally, QuickBooks, Sage, SAP Business One, Excel or older ERPs.
Role-based training for users, admins and finance teams, delivered on-site in the UAE or remotely, with recorded guides.
Ticketed support, monitoring, upgrades, license housekeeping and a monthly allowance for improvements.
Every support client has visibility of open requests and how quickly they were handled.
Three typical service tiers. Exact response targets and hours are agreed in your contract; the ones below are illustrative of how tiers differ.
| Essential | Standard | Managed | |
|---|---|---|---|
| Who it suits | Stable systems with few changes | Growing companies with regular requests | Companies without an in-house ERP team |
| Channels | Email and ticket portal | Ticket portal, email, phone | Ticket portal, phone, WhatsApp, scheduled reviews |
| Coverage hours | UAE business days | UAE business days, extended for critical issues | Agreed extended cover, including month-end |
| Priority handling | Critical issues first, others in order received | Defined targets per priority level | Defined targets plus proactive monitoring |
| Change allowance | Billed separately | Monthly block of hours | Larger monthly block with a named consultant |
| Upgrades | Quoted when needed | Planned and quoted | Included in planning and testing |
| Reviews | On request | Quarterly | Monthly service review |
Response targets are commitments to respond and start work, not guarantees of a fix time, because some fixes depend on the software vendor.
Whichever services you take, delivery follows the same pattern. Durations are typical ranges.
Durations are typical ranges; your plan is agreed after discovery.
We document your current setup, access, integrations and known issues, and agree contacts and escalation paths.
We clear urgent issues and backlog, fix failing integrations, and confirm backups and user roles.
Tickets are handled by priority, with a named lead who knows your system and a team behind them.
We agree a short list of improvements each quarter, such as new reports, automation or a module rollout.
We share ticket statistics, upcoming vendor releases and recommendations.
We configure and maintain systems to support UAE rules. Tax and legal positions should be confirmed with your advisor.
Checks that tax codes are applied correctly before each return, and help pulling the VAT return summary for EmaraTax filing.
Support for closing periods and producing the trial balance and reports your advisor needs for corporate tax at 0% up to AED 375,000 and 9% above.
Planning and building the connection to an Accredited Service Provider for PINT AE e-invoices, ahead of the mandatory dates in 2027. Check the latest Ministry of Finance and FTA guidance.
Monitoring WPS SIF generation and gratuity calculations each month where payroll is part of the system.
General information, not tax or legal advice. Rules change; confirm current FTA, MOHRE and Ministry of Finance guidance with your advisor.
The benefits come from continuity and clear service terms.
The team supporting your system knows how and why it was built.
Agreed priorities mean critical issues are handled ahead of routine questions.
A change allowance turns small requests into regular progress instead of new projects.
Versions stay current and customizations are tested before each release.
Detailed pages for each ERP service.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
On-site workshops in Dubai, Abu Dhabi and Sharjah, and remote or on-site delivery across the Northern Emirates and free zones.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
Still have a question? Our consultants are happy to help.
Ask an ExpertYes, on the platforms we work with. We start with an onboarding review of the configuration, customizations and integrations so we understand what we are taking over. Sometimes that review finds issues worth fixing first.
Support responds to requests you raise. Managed services add proactive work: monitoring integrations and backups, planning upgrades, managing licenses and running monthly reviews, with a named consultant acting as your ERP owner.
We are based in Dubai and travel to clients in other emirates when an issue or training session needs it. Most tickets are resolved remotely.
Fixing something that stopped working, answering how-to questions and small configuration changes are support. New modules, integrations or custom features are change work, either drawn from your monthly allowance or quoted separately.
Terms depend on the tier and scope. We prefer agreements that can be reviewed regularly, and we will explain notice periods before you sign.
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Tell us which stage you are at and we will recommend the right mix of services and support.
Dubai, United Arab Emirates
