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Go-live is the start, not the end. Our Dubai-based support team answers user questions, tests Microsoft updates against your extensions and helps finance through month-end and VAT periods.
Dynamics 365 support in the UAE covers user help desk questions, administration of licences and permission sets, and sandbox testing of Microsoft updates against your extensions before production. Business Central online receives two major release waves a year, typically in April and October. UAE ERP Experts provides Dubai-based support for Business Central and Finance and Supply Chain Management, including month-end and VAT period assistance.
Dynamics 365 support in the UAE is different from supporting an on-premises system that never changes. Business Central online receives two major release waves each year, typically in April and October, plus regular minor updates. Finance and Supply Chain Management also runs on a continuous update cadence. Each update can affect your extensions, report layouts, integrations and the way users work.
On top of that, everyday questions do not stop after training. A new accountant needs to know how to post a prepayment, the warehouse lead cannot see a location, a payment run fails because a vendor's bank details are incomplete, or the VAT return report shows a figure nobody expected. Without a responsive partner, these small issues pile up and users drift back to spreadsheets.
We support companies whose Dynamics 365 we implemented and those coming from another partner. Support covers the application, its configuration and our own or inherited extensions. Microsoft remains responsible for the platform and service availability, and we raise cases with Microsoft on your behalf where needed. Related reading: ERP support services and ERP health check.
These are recurring patterns we see across Business Central and Finance customers in the UAE.
Some companies were implemented by a partner that has since changed focus or left the market. Tickets go unanswered and nobody has the extension source code.
An extension written for an older version stops compiling or behaves differently after a release wave. Without sandbox testing, users find the problem in production.
Over time, users are given broad permissions to get past errors quickly. This weakens segregation of duties and creates audit findings.
Incorrect VAT posting setup combinations or manual journal entries can make the VAT report disagree with the general ledger. Finance needs help tracing differences before filing.
Invoices, statements and management reports were built in a way only the original developer understands. Simple layout changes take weeks.
We keep the process simple so your users know exactly what to do when something goes wrong.
We review your environments, extensions, integrations, permission sets and open issues, and collect source code and credentials into your own repository and tenant.
Users raise issues through a shared help desk with screenshots and steps. Each ticket is categorized by impact so urgent posting or payment problems are handled first.
Functional consultants handle how-to and configuration issues; developers handle extension, report and integration defects, tested in a sandbox before release.
Before each major update, we test your extensions and key processes in a sandbox updated to the new version and fix issues ahead of the production update window.
A short report on ticket themes, recurring issues and recommended improvements or training, so support costs fall over time.
Scope is tailored, but most UAE customers include the following.
Taking over support is quick for well-documented systems and takes longer where documentation is missing.
Durations are typical ranges; your plan is agreed after discovery.
We learn your apps, user count, integrations and the problems that matter most.
Access setup, code and documentation collection, and an inventory of extensions and integrations.
Clearing the backlog of open issues and fixing anything that blocks daily posting or reporting.
Day-to-day tickets, release wave testing and periodic reviews.
You see what we see: every ticket, its status and the themes behind them.
We avoid promising fixed numbers, but these are the results customers judge us on.
Users get answers quickly, so they stop keeping side spreadsheets to get around problems.
Release waves are tested in advance, so production updates do not interrupt invoicing or payments.
Permission reviews and documented changes give auditors a clearer picture of who can do what.
A support plan replaces ad hoc emergency fees with a known monthly scope you can budget for.
Explore other services for Dynamics 365 customers.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
On-site workshops in Dubai, Abu Dhabi and Sharjah, and remote or on-site delivery across the Northern Emirates and free zones.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
Still have a question? Our consultants are happy to help.
Ask an ExpertYes. For cloud subscriptions, you can change your partner of record and grant us delegated admin access. We then collect extension source code and documentation from your previous partner or reconstruct what is missing.
Yes. Business Central is the most common in our UAE support base, and we also support Finance and Supply Chain Management customers for functional and technical issues.
We update a sandbox environment to the new version, test your extensions and key processes, and fix issues before your production update window. Business Central lets admins schedule update windows within a defined period.
Our core coverage follows UAE business days. Extended hours for critical issues, such as period-end or payroll days, can be included in a support plan.
We help you run and reconcile the VAT reports in Dynamics 365 and trace differences to their source entries. Decisions on tax treatment and the return itself remain with your finance team and tax advisor.
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Tell us about your environment and open issues, and we will propose a support scope that fits.
Dubai, United Arab Emirates
