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Dynamics 365 is a cloud service that changes twice a year. Our Microsoft Partner status lets us manage that service with you, from security roles to release waves.
A Microsoft Dynamics 365 partner in the UAE manages the cloud service after go-live: governing production and sandbox environments, mapping security roles to job functions, testing Microsoft's twice-yearly release waves against extensions and integrations, and keeping Power Platform automation under control. UAE ERP Experts is a Microsoft Partner supporting Business Central, Finance, Supply Chain, Sales, Customer Service and Field Service.
A Microsoft Dynamics 365 Partner in UAE does more than install software. Dynamics 365 runs in Microsoft's cloud, shares identity and security with Microsoft 365, and connects to the Power Platform for apps, automation and reporting. Microsoft ships major updates in two release waves each year. That means the work of a partner continues long after go-live: someone has to watch what is changing, test it against your setup and keep the tenant tidy.
As a Microsoft Partner, UAE ERP Experts works inside that ecosystem for clients across Dubai, Abu Dhabi, Sharjah and the northern emirates. Our partner status gives us access to Microsoft's partner tools, early product information and a support route for product-level issues. For you, it translates into a team that understands the full stack around Dynamics 365, not only the screens your accountants use.
This page focuses on that cloud stewardship role. For the product itself, see our Microsoft Dynamics 365 UAE hub. For day-to-day ticket handling after go-live, our Dynamics 365 support page explains the plans.
Cloud ERP does not stay clean on its own. These are patterns we find when we review tenants that have run for a year or two without active partner oversight.
During the project, half the team was given global or system administrator access to save time. Nobody removed it, so anyone can change setup that affects the books.
Staff build flows under personal accounts to send approvals or copy data. When that person leaves, the flow stops and nobody knows it existed.
Testing happens in a sandbox that is months out of date, so a change that works in test fails in production.
A release wave arrives, a third-party app or custom extension breaks, and the business finds out when invoices stop printing correctly.
Add-on capacity, extra environments and full user licenses accumulate over time. The bill grows while actual usage stays flat.
Our partner engagement is built around the tenant lifecycle rather than a one-off project.
You grant us delegated, role-limited admin access through Microsoft's partner relationship tools. You can see and revoke it at any time.
We document environments, apps, extensions, security roles, connectors, flows and license assignments, and flag anything risky.
We agree with you who may create environments, flows and connectors, and how changes move from sandbox to production.
Before each wave, we review Microsoft's release plans, enable early access in a sandbox where available, test your key processes and report what needs attention.
We meet to review license use, open issues, security changes and the improvement backlog.
Concrete deliverables you can hold us to.
Typical ranges for an organization that already runs Dynamics 365. Larger tenants with several apps take longer.
Durations are typical ranges; your plan is agreed after discovery.
Partner relationship accepted, contacts named, current issues collected.
Environments, roles, flows, connectors and licenses documented.
Excess admin rights removed, orphaned flows reassigned, sandboxes refreshed.
Our test routine runs for the next wave so you see how the process works.
Quarterly reviews and on-demand changes under your support plan.
We keep a shared view of access requests, configuration changes and release testing so your IT and finance leads can approve work before it happens.
No invented statistics, just the operational changes clients tell us about.
Release waves become a planned event with test results, not a surprise that interrupts invoicing or payroll.
Auditors see a role matrix and a leaver process instead of a list of former employees with active logins.
Flows and apps have owners, documentation and a place in change control.
License and capacity costs are reviewed before renewal rather than after.
Explore the apps and services around your Dynamics 365 tenant.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
On-site workshops in Dubai, Abu Dhabi and Sharjah, and remote or on-site delivery across the Northern Emirates and free zones.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
Still have a question? Our consultants are happy to help.
Ask an ExpertMicrosoft groups major Dynamics 365 and Power Platform updates into two release waves per year and publishes release plans in advance. Your tenant receives these updates, so extensions, integrations and reports should be tested beforehand. As your partner, we run that testing and tell you what changes for your users.
No. We request only the delegated roles needed for the work agreed, through Microsoft's partner access tools. Your organization remains the tenant owner, and you can review or remove our access whenever you choose.
Yes, as part of the Dynamics 365 estate. We help set environment and data policies, document existing flows and apps, and build new ones where they make sense. We also tell you when a requirement belongs inside Dynamics rather than in a separate app.
Often there is room to align license types with what people really do, for example giving occasional users a lighter license. We cannot promise savings, because it depends on your current setup, but we review usage before every renewal and explain the options.
Business Central, Finance, Supply Chain Management, Sales, Customer Service and Field Service, plus the Power Platform pieces built around them. If you run an app we do not support well, we will say so.
Microsoft offers cloud regions in the UAE for some services, and data location depends on the product and the region chosen when the environment is created. We check the current options with you at setup and document where your environments sit.
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Dubai, United Arab Emirates
