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Zoho, Odoo, ERPNext, Dynamics 365 and custom ERP, delivered by one accountable team.
A Dynamics 365 implementation in Dubai built around clear phases, sandbox testing, Microsoft 365 integration and an on-site team for go-live.
Dubai, UAEOn-site and remote ERP support
A Dynamics 365 implementation in Dubai usually centres on Business Central for finance, sales, purchasing and inventory, sometimes with Dynamics 365 Sales or Field Service. Work is built and tested in a sandbox environment, then moved to production after business sign-off. Workshops, user acceptance testing and go-live support happen at the client's Dubai premises, with configuration done remotely.
A Dynamics 365 implementation in Dubai usually centres on Business Central for finance, sales, purchasing and inventory, sometimes joined by Dynamics 365 Sales or Field Service. Business Central runs as a Microsoft cloud service with sandbox and production environments, so a large part of the project is about using those environments well: build and test in the sandbox, then move to production only when the business signs off.
We deliver the work from our Dubai office. Discovery workshops, testing sessions and go-live support are held at your premises, whether that is a DIFC office, a Dubai South logistics site or a group head office on Sheikh Zayed Road. Configuration, extension development and data preparation happen remotely between those visits.
This page explains the phases, the on-site logistics and how go-live support works. If you are still choosing a partner, read about our status as a Microsoft Dynamics partner in Dubai. If you are coming from an older system, our Dynamics 365 migration page covers that side in more depth.
Our team travels to head offices, warehouses and branches for workshops and go-live days.
Dynamics 365 projects in Dubai often involve larger teams and more entities. These are the issues we plan for from day one.
Dubai groups often hold mainland and free zone companies side by side. Each needs its own company in Business Central, with intercompany postings and consolidation designed up front.
Businesses moving from Dynamics NAV or GP want years of history available. Deciding what to migrate as transactions, what to bring as balances and what to archive saves weeks of effort.
Purchase and payment approvals in larger Dubai companies often involve several managers and thresholds. These are set up with Business Central workflows or Power Automate and tested with the real approvers.
Business Central receives regular updates from Microsoft. We schedule them into the plan and test extensions against preview versions so an update does not land in the middle of go-live week.
Ecommerce stores, bank portals, POS and logistics platforms need to exchange data with Dynamics. Each integration is specified, built and tested before cutover rather than after.
Scope depends on your business, but these six workstreams appear in nearly every Dubai rollout.
On-site sessions that walk standard Business Central processes against your own, recording gaps and agreeing how each is handled.
Chart of accounts, posting groups, dimensions, number series, approval workflows and report layouts built and reviewed in a sandbox.
VAT business and product posting groups, reverse charge, bilingual tax invoice layouts with TRN and VAT return reporting, tested with sample entries. Confirm tax rules with your advisor.
AL extensions for genuine gaps, plus integrations via APIs or Power Automate, all kept in source control.
Configuration packages for masters, open documents and balances, run in trial loads and reconciled against your old system.
Role-based training in your offices, on-site cutover support and a priority support window through the first month-end close.
The phases are the same, but the hardest part of the project changes with the business.
| Dubai business type | Main Dynamics apps | Where effort concentrates |
|---|---|---|
| Logistics company in Dubai South | Business Central, Power BI | Job and shipment costing, multi-currency and customer billing |
| Distribution group in Jebel Ali | Business Central | Warehouse setup, item tracking and intercompany transfers |
| Investment holding in DIFC | Business Central multi-company | Consolidation, dimensions and management reporting |
| Engineering firm in Business Bay | Business Central with Jobs | Project budgets, timesheets and progress billing |
| Healthcare group in Dubai Healthcare City | Business Central, Dynamics 365 Sales | Branch reporting, procurement approvals and VAT on mixed supplies |
| Company upgrading from NAV | Business Central | Customisation review, extension rebuild and history migration |
Very small teams may find Zoho or Odoo simpler and cheaper; we will tell you if that is the case.
Typical durations for a Business Central rollout of moderate size. Multi-entity groups and NAV upgrades usually take longer.
Durations are typical ranges; your plan is agreed after discovery.
On-site workshops, process mapping, licence plan and a signed scope including integrations and data.
Configuration, extensions, report layouts and integrations, demonstrated to your leads in regular review sessions.
Trial loads of masters, open documents and balances, reconciled with your finance team until figures match.
Scenario testing by your users in your Dubai offices, followed by training for each role and approver.
Final load into production, on-site support during the first days live and close monitoring through the first period close.
More on Dynamics 365 rollouts and our Dubai services.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
Nearby areas, free zones and emirates we serve from our Dubai base, alongside Dubai.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
Still have a question? Our consultants are happy to help.
Ask an ExpertA Business Central rollout for a single company often takes around 3-5 months. Multi-entity groups, heavy integrations or NAV upgrades can take longer. We give a firm plan after discovery.
Yes. We hold discovery workshops, user testing and go-live support at your premises. Build and configuration work happens remotely between visits.
Yes. Each entity is set up as its own company with intercompany postings and consolidated reporting. Tax treatment for free zone entities should be confirmed with your tax advisor.
Yes. We migrate masters and balances from SAP Business One, QuickBooks, Sage and Tally into Business Central. We do not implement those products, but we move data out of them regularly.
UAE e-invoicing uses Accredited Service Providers and the PINT AE format, with mandatory phases starting in 2027. Business Central will need a connection to an ASP, which we plan into your roadmap. Check the latest Ministry of Finance and FTA guidance, as dates have changed before.
A hypercare period with priority response, then an ongoing support arrangement covering fixes, user changes and testing of Microsoft's regular updates.
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Book a discovery session and we will outline phases, licences and a realistic go-live window for your business.
Dubai, United Arab Emirates
