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Zoho, Odoo, ERPNext, Dynamics 365 and custom ERP, delivered by one accountable team.
Microsoft builds Dynamics. A partner decides how it fits your company. Here is what our Microsoft Partner status gives you in practice, and where its limits are.
A Microsoft Dynamics partner in the UAE selects, licenses, configures and supports Dynamics 365 for your company, since Microsoft rarely implements it directly for small and mid-sized businesses. The partner maps your chart of accounts, sets up UAE VAT and works with Microsoft support on product issues. UAE ERP Experts is a Microsoft Partner in Dubai and claims no tiers or designations beyond that.
If you are looking for a Microsoft Dynamics Partner in UAE, you have probably noticed that Microsoft rarely implements Dynamics for small and mid-sized companies itself. The products are designed to be sold, configured and supported through a partner network. Microsoft provides the software, the cloud platform and product support. The partner is the one who sits with your finance manager, maps your chart of accounts, sets up VAT and stays on the phone when the month-end close does not balance.
UAE ERP Experts is a Microsoft Partner working with the Dynamics 365 family from our office in Dubai, serving clients across all seven emirates. We would rather explain what that status changes for you than lean on the logo. In short: you get one accountable team for product selection, licensing advice, configuration, Microsoft escalations and ongoing support, instead of piecing those together from different vendors.
This page is about the partner relationship itself. If you already know you need a full project, our Dynamics 365 implementation page covers the delivery approach. If you are still comparing platforms, the four-platform comparison is a better starting point.
Many of our Dynamics conversations start with a company that bought licenses online or inherited a system from a provider who is no longer reachable. The same issues come up again and again.
A 40-person trading company is sold Dynamics 365 Finance when Business Central would cover its needs at a fraction of the complexity. Or the reverse: a group with several legal entities outgrows a lightly configured setup within a year.
Every warehouse user has a full license when a lighter license type would do, or sales staff share logins, which breaks the audit trail. Renewals arrive and nobody can explain the invoice.
When a posting error or performance problem appears, the internal team cannot tell whether it is a configuration mistake or a product defect. Without a partner, the ticket goes nowhere useful.
A previous provider installed add-ons and custom code but left no documentation. Each Microsoft update becomes a gamble because nobody knows what depends on what.
VAT posting groups and invoice layouts were cloned from a template built for a different market, so reverse charge, designated zone and zero-rated export cases are handled inconsistently.
Whether you are new to Dynamics or moving an existing tenant to us, the first weeks follow the same pattern.
We ask about entities, transaction volumes, inventory, projects and reporting. Then we tell you which Dynamics product fits, or whether Zoho, Odoo or ERPNext would serve you better.
We map each role to the license type it needs and explain the options so you are not paying for capability nobody uses.
If you already run Dynamics, you grant us scoped administrative access through Microsoft's partner tools. You stay the owner of your tenant and data.
We review configuration, extensions, user permissions and tax setup, and write down what exists, why, and what is risky.
You get a named contact for questions, change requests and Microsoft escalations, on a support plan or on demand.
These are the practical items behind the partner relationship, not marketing promises.
Durations below are typical ranges for an existing Dynamics customer moving to us. New customers follow the implementation timeline instead.
Durations are typical ranges; your plan is agreed after discovery.
Access setup, contacts agreed, current issues logged and prioritized.
Configuration, extensions, permissions, VAT and integrations reviewed and documented.
High-risk items fixed first: tax codes, broken integrations, excess permissions.
License changes planned around your renewal date so you avoid paying twice.
Regular check-ins, release wave testing and a backlog of improvements you approve.
Every request you raise with us is logged and visible, including anything we have passed to Microsoft. You can see status without chasing anyone.
We do not publish made-up percentages. These are the outcomes clients describe after the relationship settles.
License counts and types match real roles, and you know why each one exists before the invoice arrives.
Problems are triaged by someone who knows your setup, so configuration issues are fixed directly and product issues reach Microsoft with the right evidence.
Extensions and integrations are tested against Microsoft's release previews instead of discovered broken on a Monday morning.
Finance and operations stop keeping side spreadsheets because the reports reflect how the business actually runs.
Go deeper into the products and services behind our Microsoft partnership.
We configure the system for the rules UAE businesses report against, and test it before go-live.
General information, not tax or legal advice. Confirm current requirements with the FTA, MOHRE or your advisor. See all UAE compliance guides.
On-site workshops in Dubai, Abu Dhabi and Sharjah, and remote or on-site delivery across the Northern Emirates and free zones.
Official sources and references
Facts on this page were checked against these sources in October 2026. Rules change, so confirm current requirements before acting.
Still have a question? Our consultants are happy to help.
Ask an ExpertIt means we participate in Microsoft's partner program and work with Dynamics 365 on behalf of clients. We do not claim tiers or designations beyond that. What matters for you is that we can advise on licensing, configure and extend Dynamics, and work with Microsoft support when an issue sits in the product.
Some Dynamics products can be bought online, and you are free to do so. Most companies still need a partner for setup, UAE tax configuration and support. We can advise on the license mix either way and explain how the purchasing route affects billing and support.
Yes. You own your tenant and data, so changing partner is a normal process. We start with a health check and documentation so we understand what was built before we change anything.
Our main focus is Dynamics 365 Business Central for small and mid-sized companies, plus Finance, Supply Chain Management and the customer engagement apps such as Sales, Customer Service and Field Service where the project needs them. We will tell you honestly if your requirement is outside our depth.
No. We implement Dynamics 365, Zoho, Odoo, ERPNext and custom ERP. We regularly migrate companies from SAP Business One and other systems, and we can compare options honestly, but we do not sell or implement SAP or NetSuite.
Yes. Our office is in Dubai and we serve Abu Dhabi, Sharjah and the other emirates on-site and remotely, as well as clients elsewhere in the GCC.
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Tell us what you run today and we will explain plainly what a partner relationship with us would change.
Dubai, United Arab Emirates
